Terms and Conditions

1. Introduction

Welcome to DENTAWAY. By accessing and using our website or engaging with our team requesting DENTAWAY services, you agree to comply with and be bound by the following terms and conditions. Kindly review the following terms and conditions carefully. Accepting these terms and condition is a must before engaging with DENTAWAY and getting their services.

2. DENTAWAY Services

DENTAWAY offers consultation services to assist applicants in their application process, including strategy consultations, application guidance, personal statement guidance, university and program application guidance, preparing applicants for interview, coaching sessions and other related services. DENTAWAY uses multiple communication channels in performing these services, including video conferencing platforms, phone calls, email, and other agreed platforms.

DENTAWAY provides its services as a package in accordance with the applicant’s preference and provides its help through out the applicants journey within the selected package. DENTAWAY follows up with applicants on each step they accomplish and plan for the next step.

Applicants may reach out to DENTAWAY for additional help beyond the agreed package in case needed, fees will be calculated and agreed between DENTAWAY and the applicant. DENTAWAY is committed to provide the necessary support to help applicants create strong applications. However, the determination of when sufficient assistance has been provided rest solely with DENTAWAY. We reserve the right to refuse further services requested by the applicants if DENTAWAY believes the applicants has received adequate guidance as per the agreed package that makes the application strong.

3. No Guarantee of admission

DENTAWAY provides applicants with its service to ensure application is strong and the applicant is ready for interview while DENTAWAY doesn’t guarantee that application will be accepted by the university or the program selected by the applicant including undergraduate, graduate master’s or residency program. Admission and acceptance is sole discretion of the university or the program and performance of the applicants through the application process.

DENTAWAY doesn’t submit application on behalf of the applicants and doesn’t accompany the applicant during the interview.

4. DENTAWAY website and other platforms.

You agree to use the website for lawful purposes only. You are prohibited from using this website and other related platforms in any way that may damage or disrupt its operation or violate the rights of others. This includes, but not limited to, attempting to hack the website, distribute malware, or engage in abusive behavior.

5. Service fees and payment

For all paid services, payments shall be made upfront and online. All payments are non-refundable. If the Applicant terminates the agreement before all services have been provided, no refunds will be issued. Any potential refund will be at the sole discretion of DENTAWAY. If DENTAWAY terminates the agreement without cause, the Applicant will be entitled to a refund of the fee balance. This refund will be calculated by multiplying the number of hours of work already provided by an hourly rate in effect at the time of termination, with the remainder of the fee being refunded to the Applicant after deducting the administrative fees.

If DENTAWAY terminates the agreement for cause due to violation of the applicants to DENTAWAY terms and conditions or DENTAWAY code of ethics, no refund will be applicable. Applicant has no right to request refund of the remaining fees.

If applicant fail to response to DENTAWAY communication for two weeks or miss to attend the planned meeting with DENTAWAY consultant without prior notification 48 hours to cancel or reschedule the meeting, DENTAWAY will not be able to reschedule another session and the missed session will be calculated as part of the agreed package. Rescheduling another session will be calculated as an extra service requested by the applicants and extra services fees will be applied.

6. Applicant Responsibilities

Applicants engaging in our services agree to the following:

1. To take notes on all guidance provided during meetings and communications.
2. To incorporate feedback provided by DENTAWAY into their application materials before requesting additional feedback or review.
3. To communicate honestly and provide accurate information to DENTAWAY.
4. To use best efforts to respond to inquiries and requests from DENTAWAY in a timely manner.
5. To confirm that all written content of your application in your own.
6. To follow all instructions and deadlines related to the application process.
7. To disclose all programs and schools intended to apply to in order to identify any possible conflict of interest that might arise with your assigned advisor.
8. Notify DENTAWAY 48 hours in advance in case of not able to attend meeting or miss the deadline for submitting documents to DENTAWAY for review. DENTAWAY understand that emergencies may arise which we are fully understanding the urgent situation, therefore, you are required to notify us as soon a possible. Repeated cancellation and rescheduling disrupt the operation and may lead to additional fees or suspension of the service without refund, depending on the circumstances.
9. To refrain from using any AI language models, generated by AI tools, for writing any application materials. Additionally, clients agree not to use the written work of any other person, or any writing that is not their own, in any application materials submitted for review or as part of the final application.

7. Confidentiality and proprietary Materials and Resources

DENTAWAY may provide clients with proprietary resources, documents, strategies, and approaches (Proprietary Materials) that have been developed through our expertise and experience. These proprietary Materials are provided solely for the personal use of the applicant in connection with the service offered by DENTAWAY and it is prohibited to share it with other applicants or use it in other way different than its main purpose without prior authorization from DENTAWAY.

Clients agree that they will not reproduce, distribute, share, or otherwise disclose any proprietary Materials provided by DENTAWAY to any third party, including but not limited to other individuals or entities in need of similar service or competitors of DENTAWAY. Any authorization use, sharing, or disclosure of these Proprietary Materials is strictly prohibited and may result in legal action, including but not limited to claims for damages or injunctive relief.

8. Intellectual Property

All documents, communication and websites produced by DENTAWAY or for its benefits including text, logos, graphics and other material, is the property of DENTAWAY and is protected by intellectual laws. You may not reproduce, distribute, or use any of this content without prior written authorization from DENTAWAY.

Images, videos, audio recording on DENTAWAY website and other platforms or social media pages and accounts owned by DENTAWAY or used under license from third party providers or its consultants is subject to the terms and conditions of the respective licensing agreements. Unauthorized use of these images or media is strictly prohibited and may violate the rights for third party licensors. ‍

9. Scope of Service

DENTAWAY aim to guide each applicant for preparation of strong application and get ready for the interview however, we do not write or rewrite any documents either in full or partial as part of your application including assays, personal statements or any other materials related to application on behalf of the applicant. DENTAWAY strive to help applicants through coaching, feedback, revision of documents aiming to help applicant submit their application in the proper way.

10. Data Privacy and Confidentiality

DENTAWAY is committed to the data privacy and confidentiality of its clients including personal information, communication and material submitted to DENTAWAY. Your information and documents will only be handled by DENTAWAY and its consultants and will not be shared with third parties without your explicit consent. However, kindly note that although DENTAWAY takes every precaution to protect your data and electronic communication, it is always not 100% secure through internet which may lead to missing some information or intercepted during transmission over the internet. In such case, DENTAWAY will not be responsible for this missing information.

11. Limited Liability

DENTAWAY is not liable for any direct or indirect damages resulting from the use of its services or website. This includes, but no limited to, loss of opportunities, loss of data, application is not processed or submitted or rejected or any other damages arising from applicant use of DENTAWAY services.

12. Dispute Resolution and Governing Law

DENTAWAY prefers to solve any dispute amicably, in case dispute arising from these terms and conditions or service provided not resolved in amicable way shall be resolved through binding arbitration in the state of Delaware, County of Kent, under the rules of James. The arbitration’s decision will be final and both parties agree to bear their own costs of arbitration.  

These terms are governed by and construed in accordance with the Laws of the State of Delaware. Any Legal action related to these terms or services must be brought exclusively in the courts located in the state of Delaware, County of Kent.

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